Delivery

Little Footprint offers free UK 'economy' delivery on all orders (up to 10 working days for delivery).


Little Footprint offers you two upgraded delivery options should you need your parcel sooner:


Royal Mail First Class Delivery/Priority Upgrade, priced at £3.25 (up to 5 working days for delivery), and


Royal Mail Special Delivery, priced at £6.95 (one working day, for orders placed before 12 noon; orders placed after 12 noon will be shipped the next working day).


We ship worldwide, with prices from as little as £3.95.


What if your order doesn't arrive when you expect?
Although we make every effort to dispatch your item as soon as practically possible, (subject to product availability and any delays caused by peak or holiday periods), we ask that you allow up to 15 calendar posting days for delivery in the event that the post takes a little longer than anticipated, as recommended by Royal Mail.


If your U.K. delivery is overdue, please contact us by email at: customerservice@littlefootprint.co.uk. .

 

 

Customer Service

Who we are:
Little Footprint
37 Farringdon Drive
New Rossington
Doncaster
South Yorkshire
DN11 0UU

Telephone: 07581 883267
Email: info@littlefootprint.co.uk
VAT no: 126086227
If you would like to email our customer service team, please click here: customerservice@littlefootprint.co.uk
 

Returns and Replacements

We hope that you will be happy with your purchase; however, if you are not entirely satisfied , please return the product(s) to us within 30 days, unworn and in the same condition as purchased with labels still attached. We will happily replace your item or offer you a full refund. Please note that unless the item is faulty, you will be responsible for paying the postage costs to return the item. We recommend that you obtain a free Certificate of Posting from the Post Office when returning goods to us as we are not liable for goods lost in transit. To return an item, please log in to your customer account and click on 'RMA' and follow the online instructions. Once we have received and verified your request you will receive an email with instructions on how to prepare your return parcel. Upon receipt of your return parcel we will process the refund, replacement or exchange. This may take up to 10 working days.
Please send returns to:

Little Footprint
37 Farringdon Drive
New Rossington
Doncaster
South Yorkshire
DN11 0UU

Please ensure your name and address are clearly visible on the return. 

Should you have a complaint or any comments, please do not hesitate to contact us at  customerservice@littlefootprint.co.uk.
 


Refunds and Cancellations

If you are not entirely satisfied with our goods or service you have the right to cancel your order up to 30 days after receipt of your product(s). If goods have arrived in a damaged state or are incorrect we will refund postage costs. If, however, you simply change your mind then postage costs will not be refunded. In any circumstance, you must return the product to us in the same condition it was received in. To process a refund or to cancel an order please log in to your customer account and click on 'RMA' and follow the online instructions. Once we have received and verified your request you will receive an email with further instructions.

Little Footprint reserve the right to cancel orders if we have insufficient stock, we do not deliver to the location of your delivery address, or the products ordered by you are listed at an incorrect price due to an error in the pricing information received by us from our suppliers. In any case where we cancel an order we will notify you by email and arrange a full refund within 10 working days of your order date. Little Footprint will not be obliged to offer any additional compensation for disappointment suffered.

When you return a product to us because you have cancelled the contract between us, and within the 30 day cooling off period, we will process the refund due to you as soon as possible, and within 10 working days, provided you have returned the product to us in its original packaging. We will not be responsible for the cost of returning the item to us, unless it is damaged, in which case we will refund the postage costs. We advise that you receive a proof of postage Certificate from the Post Office when returning product(s), as we cannot be responsible for items lost in transit.

 

Ordering
Browse through our online store and select the items you wish to purchase by adding them to your shopping cart.
For items that carry the option of gift wrapping, please select which colour gift wrap you would like.
Once you have completed your selection, click on "Checkout" and you will be asked for a few details that are required to process your order.
We accept the following payments: Major credit and debit cards: Visa, Mastercard, Maestro, Delta, Visa Electron via a secure SagePay payment system.

 

Product Descriptions
The description of the goods you order will, as far as possible, be as shown on our website at the time you placed your order. However, whilst every care is taken by us to ensure that the description and specification of our goods are correct at the time of publication, due to the limitations of photography, broadcasting, browser software, and other factors beyond our control, the colour of goods you receive may differ slightly from the website reproduction.
We are also subject to, and can accept no liability for, changes in specifications imposed upon us by our suppliers. If you are in any way dissatisfied with goods you receive from us, you may return these in accordance with our returns policy.

 

Product Prices
The price of your order (exclusive of delivery) will be as shown on our website at the time you place your order. However, they may be subject to change.
Every effort is made by us to ensure that the prices shown on our website are accurate when you place your order. If an error is found, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order.
If you choose to cancel your order we will refund or credit you for any sum that has been paid by you or debited to your credit card for the cancelled goods.

 

Tax Charges
The price is inclusive of any payable V.A.T. in the U.K.
Baby clothing products are excluded from VAT charges within the U.K.

 

Delivery Schedule
On receipt of your order and payment clearance we will despatch your goods as described above. Once goods have been despatched we will advise you by email.
If your chosen goods are out of stock or no longer available we will advise you by email.
If we cannot meet your requirements we will credit your method of payment.
In the case of orders greater than 1 item goods may be despatched at different times.
Whilst every effort is made to ensure that the information on this website is correct, Little Footprint cannot accept responsibility for any errors made.

 

Privacy Policy

This privacy policy sets out how Little Footprint uses and protects any information that you give Little Footprint when you use this website.

Little Footprint is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Little Footprint Baby Boutique may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 19/03/2012.

What we collect
We may collect the following information:

  • Name
  • Contact information including email address customerservice@littlefootprint.co.uk .
  • Demographic information such as postcode, preferences and interests.
  • Other information relevant to customer surveys and/or offers.

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.  
  • From time to time, we may also use your information to contact you for market research purposes.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at customerservice@littlefootprint.co.uk.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:

Little Footprint
37 Farringdon Drive
New Rossington
Doncaster
South Yorkshire
DN110UU

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.