Returns & Exchange
Who we are:
37 Farringdon Drive
Returns and Replacements
We hope that you will be happy with your purchase; however, if you are not entirely satisfied , please return the product(s) to us within 30 days, unworn and in the same condition as purchased with labels still attached. We will happily replace your item or offer you a full refund. Please note that unless the item is faulty, you will be responsible for paying the postage costs to return the item. We recommend that you obtain a free Certificate of Posting from the Post Office when returning goods to us as we are not liable for goods lost in transit. To return an item, please contact us at [email protected] to obtain a reference number. Once we have received and verified your item we will process the refund, replacement or exchange. This may take up to 10 working days.
Please send returns to:
37 Farringdon Drive
Please ensure your name and address are clearly visible on the return.
If you require an exchange please provide full details of your new requirements in the package.
Should you have a complaint or any comments, please do not hesitate to contact us at [email protected].
Refunds and Cancellations
If you are not entirely satisfied with our goods or service you have the right to cancel your order up to 30 days after receipt of your product(s). If goods have arrived in a damaged state or are incorrect we will refund postage costs. If, however, you simply change your mind then postage costs will not be refunded. In any circumstance, you must return the product to us in the same condition it was received in. To process a refund or to cancel an order please email our customer services team on [email protected] to obtain a reference number. Please ensure your name and address are clearly visible on the return, along with your unique reference number, to the address below.
37 Farringdon Drive
If you wish to cancel an order that you have made please contact customer services by 12 noon on the following day after which you made your order. Refunds will be processed within 3 working days. However, please note that the funds may not clear your account for up to 10 working days.
Little Footprint reserve the right to cancel orders if we have insufficient stock, we do not deliver to the location of your delivery address, or the products ordered by you are listed at an incorrect price due to an error in the pricing information received by us from our suppliers. In any case where we cancel an order we will notify you by email and arrange a full refund within 10 working days of your order date. Little Footprint will not be obliged to offer any additional compensation for disappointment suffered.
When you return a product to us because you have cancelled the contract between us, and within the 30 day cooling off period, we will process the refund due to you as soon as possible, and within 30 days, provided you have returned the product to us in its original packaging. We will not be responsible for the cost of returning the item to us, unless it is damaged, in which case we will refund the postage costs. We advise that you receive a proof of postage Certificate from the Post Office when returning product(s), as we cannot be responsible for items lost in transit.
Browse through our online store and select the items you wish to purchase by adding them to your shopping cart.
For items that carry the option of gift wrapping, please select which colour gift wrap you would like.
Once you have completed your selection, click on "Checkout" and you will be asked for a few details that are required to process your order.
We accept the following payments: Major credit and debit cards: Visa, Mastercard, Maestro, Delta, Visa Electron via a secure SagePay payment system.
The description of the goods you order will, as far as possible, be as shown on our website at the time you placed your order. However, whilst every care is taken by us to ensure that the description and specification of our goods are correct at the time of publication, due to the limitations of photography, broadcasting, browser software, and other factors beyond our control, the colour of goods you receive may differ slightly from the website reproduction.
We are also subject to, and can accept no liability for, changes in specifications imposed upon us by our suppliers. If you are in any way dissatisfied with goods you receive from us, you may return these in accordance with our returns policy.
The price of your order (exclusive of delivery) will be as shown on our website at the time you place your order. However, they may be subject to change.
Every effort is made by us to ensure that the prices shown on our website are accurate when you place your order. If an error is found, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order.
If you choose to cancel your order we will refund or credit you for any sum that has been paid by you or debited to your credit card for the cancelled goods.
The price is inclusive of any payable V.A.T. in the U.K .
Baby clothing products are excluded from VAT charges within the U.K.
On receipt of your order and payment clearance we will despatch your goods as described above. Once goods have been despatched we will advise you by email.
If your chosen goods are out of stock or no longer available we will advise you by email.
If we cannot meet your requirements we will credit your method of payment.
In the case of orders greater than 1 item goods may be despatched at different times.
Whilst every effort is made to ensure that the information on this website is correct, Little Footprint cannot accept responsibility for any errors made.